Last updated: October 2026
Privacy Policy
Who we are
LAKOU is a Haitian cultural and musical event production brand ('LAKOU', 'we', 'us'). This policy explains what information we collect when you use lakou's website, buy tickets, vote for a city, or contact us — and how we use it.
What we collect
When you buy a ticket: your name, email address, and optionally your phone number. When you pay by mobile money (MonCash/NatCash): the phone number you paid from and, if you provide it, your transaction reference and a screenshot of your transfer. When you vote for a city or subscribe to the newsletter: your email address and a device identifier used to prevent duplicate votes. When you sign in with Google: your name, email and profile picture from your Google account.
How we use it
We use your information to: deliver your QR tickets by email and verify them at the entrance; confirm mobile-money payments; announce events, new cities and ticket drops (only if you subscribe); respond to your messages; and keep the platform secure. We do not sell, rent or share your personal information with advertisers.
Payments
Card payments are processed securely by Stripe — LAKOU never sees or stores your card number. MonCash and NatCash transfers happen inside your own wallet app; we only record the confirmation details you share with us.
Cookies & local storage
We store your language preference and voting status in your browser's local storage. No advertising trackers are used.
Your rights
You may request a copy, correction, or deletion of your personal information at any time by contacting us through the Contact page. We respond within 7 days.
Data security & retention
Ticket and order records are kept for event operations and accounting. Email addresses stay on our list until you unsubscribe. We apply industry-standard safeguards, and access to order data is restricted to authorized LAKOU team members.
Contact
Questions about this policy? Reach us through the Contact page or by replying to any LAKOU email.