Last updated: October 2026
Ticket Refund Policy
General rule
All ticket sales are final. Because tickets are delivered instantly by email and capacity is limited, we cannot offer refunds for change of plans or no-shows.
Cancellation by LAKOU
If LAKOU cancels the event, every ticket holder receives a full refund to the original payment method (card) or mobile-money account, within 14 business days of the cancellation announcement.
Rescheduling
If the event is rescheduled, your ticket remains valid for the new date automatically. If you cannot attend the new date, you may request a full refund within 14 days of the rescheduling announcement.
Transfers
Can't make it? You don't need a refund to pass your ticket on — QR tickets are transferable. The code admits whoever presents it first at the entrance.
Duplicate or failed payments
If you were charged twice for the same order, or your mobile-money transfer was confirmed but you never received your tickets, contact us with your order reference (LK-XXXXXX) and we will correct it or refund you within 14 business days.
How to request
Use the Contact page (category: Ticket support) or reply to your ticket email. Include the email used at purchase and your ticket code or order reference.